Business process innovators.



For more than 15 years, SkyCom Outsourcing has been helping businesses of all sizes become more efficient and lower operational costs. SkyCom’s founder saw a need to create a quality outsourcing company that could help businesses lower costs while maintaining customer satisfaction. With talented, hardworking agents, SkyCom is now the best value in the market!

By outsourcing with SkyCom, your company can benefit in many ways:

  • Lower costs
  • No overhead
  • No training and development costs
  • Employee lawsuit protection
  • No licensing costs
  • No setup fees or additional costs
  • Fast ramp-up with certified agents


WHY SKYCOM?

SkyCom offers a wide variety of options: onshore, nearshore and offshore business process outsourcing (BPO). We are located in the best outsourcing cities in the world to ensure quality service and competitive costs. We also have AI tools that help our customers save even more money.

SkyCom has an experienced staff in various industries. Each agent is subjected to a lengthy industry-certification process. SkyCom also employs experienced American management in each of our call centers around the globe.

SkyCom’s command center is in Miami, Fla., where we monitor the productivity of all of our agents. Our proprietary software allows us to hire, manage and track every aspect of our onsite and work-from-home staff.

Some of our locations outside of the U.S.:

  • El Salvador
  • Guatemala
  • Costa Rica
  • Mexico
  • Philippines
  • India
  • Colombia




Meet our call center experts



Luis Nicot

Luis Nicot - President

Prior to joining SkyCom in 2017, Luis served as Consulting Manager with Accenture’s Health & Public Service Division. With over 25 years’ experience in Revenue Cycle Consulting, Luis has worked with over two dozen healthcare systems throughout the US providing strategic planning and change leadership. As President of SkyCom Healthcare, Luis is responsible for growing SkyCom BPO to becoming a leader in Healthcare business process innovation.


Wendy Valladares

Wendy Valladares - VP Operations

Wendy is a seasoned operations manager who started her career as an agent. She has led operations in multiple countries with a track record of success. Holding the SkyCom family value closest at heart she enjoys to spend quality time with her loved ones when not running up and down the floors at SkyCom.


Roger Falkenstein

Roger Falkenstein - VP Sales

Roger has great expertise in the areas of marketing, advertising, corporate social responsability and sales. He is keen in recognizing the needs of his customers from different perspectives, since he has worked in comercial management positions in a wide variety of business sectors.



Yolanda Ferrufino

Yolanda Ferrufino - Account Manager

Yolanda has a major in Linguistics and Languages and has been involved for over 15 years in management of the largest outsourcing companies across the world. She is highly motivated and joined Skycom because of its internal growth .


Rick Delgadillo

Rick Delgadillo - Project On-Boarding Manager

Rick has more than 20 years supporting the largest and most complex outsourcing deals in the industry. Most of the customers he lead were Fortune 100 companies. The main reason he decided to join Skycom was the family oriented environment.


Ricardo Fernandez

Ricardo Fernandez - IT Manager

Ricardo joined SkyCom in 2013 in an IT support role before getting promoted. He has a university degree specializing in networks and is now studying a systems engineering degree. He is fascinated by the technological evolution and does a lot of self-study when not playing defense in SkyCom’s soccer team.



Daniel Quevedo

Daniel Quevedo - Director Of Operations

Danny has a strong process oriented background with an engineering degree from University of Waterloo and 10 years in various positions in the industry.
He passionately leads his team holding SkyCom’s value of ‘respect’ close at heart and finds his drive in life from his family and playing sports.





COMPLIANCE TO INTERNATIONAL STANDARDS

Payment Card Industry Data Security Standard (PCI) Health Insurance Portability and Accountability Act of 1996 (HIPAA) IDCA Certified Data Center – ITI Design is a certification program aimed at certifying specific IT infrastructure design within a data center node.

EXCEPTIONAL EXPERIENCE & ENGLISH

SkyCom has a large percentage of U.S. English native speakers working in each industry. Our agents are required to have a minimum of five years of experience and a high level of English proficiency. SkyCom is not only a call center; we are a center of business process innovation (BPI).

TECHNOLOGY & INFRASTRUCTURE

Our IT team understands our clients’ business acumen and tailors solutions to suit each individual project. We assure secure transactions and uninterrupted operations. Fluctuations in demand and system requirements are managed based on the needs of our clients.

…SkyCom’s Reputation for Success

We are known in the industry as a company that offers tailored solutions for businesses looking to outsource services, whether simple or complex. We work closely with our clients to assemble an efficient and effective outsourcing package. We employ industry veterans to manage the different aspects of business, so our customers can focus on their core work. Our business processing and call center group offers a range of services, including sales, tech support, customer support, appointment setting, reservations, patient intake, collections, back-office work and much more. We also offer omni-channel solutions, such as digital marketing, virtual assistants, and text and email support, and back-office services, like transcription, data collection, data entry and online research.



SkyCom’s Achievements

Expanding our operations in El Salvador to add a new site in San Salvador. The new building, which features 800 workspaces, is located in front of the U.S. Embassy, the second largest in Latin America.

Exponential growth in our healthcare vertical. Our clients include some of the largest hospitals and clinics in the U.S.

Partnerships with some of the largest BPOs in the U.S.

Skycom Helps Governments across Latin America draft new work-from-home laws.

SkyCom announces its new IT support center in Latin America for 2020. The center features live tracking and gives 24/7 support to work-from-home agents.



Our call centers around the world



Some Of Our Biggest Customers



Skycom Certifications